Custom Flow Examples
Notify customers about expiring Credits
With Koin, you can set up Expired dates for Credit, which encourages customers to buy again soon to take advantage of their earned amount. (https://storage.crisp.chat/users/helpdesk/website/-/c/0/2/5/c02521bae3235800/image1tugb9a.png =895xauto) And then, if you want to notify customers about almost-expiring credits, You can use Shopify Segments - Shopify Flow - Shopify Email/Klaviyo altogether to set up this flow. Step 1: Create specific Customer Segment. On Shopify Customers section, cFew readersFrequently Applied Shopify Flows
Below are some Shopify Flow templates that can be integrated on Step 2 when setting up Koin’s custom program, so you don't have to create the flows from scratch. If there is an attached file, you can download and import it to Shopify Flow to see how it works. Case 1: Apply credits only for Online Store order (no POS order) Condition: Channel definition handle is equal to "web" (https://storage.crisp.chat/uFew readers
Features Setup
Integrate with Product Reviews Apps
Follow these simple steps to integrate our app with your preferred review app. Step 1: Create a Custom Program Go to Programs Select Custom Program. (https://storage.crisp.chat/users/helpdesk/website/-/c/0/2/5/c02521bae3235800/screenshot-2025-08-06-163429to6u0q.png =1000x523) Click Create Program and choose the ‘Review reward’ template. (https://storage.crisp.chat/users/helpdesk/website/-/c/0/2/5/c02521bae3235800/screenshot-2025-08-06-1636361vtlau8.png =1000x64Some readersHow Koin calculates the Store Credit
Koin will consider After-Discounted subtotal. Meanwhile, it will not calculate Shipping Fee and VAT. For example, in order below, I set the Cashback by order as 10%. Koin will take into account the discounted subtotal: $337 (Subtotal - Discount), and the credit amount for this order is $33.7. The VAT and Shipping Fee won't be added. order with VAT order with shipping fee (https://storage.crisp.chFew readersSend credit notification email with Klaviyo
To automate email notifications for Koin, you can use Shopify Flow along with an email service. There are two methods to set up email notifications: using Shopify Email and Klaviyo. This instruction is for the case you use Klavio app to send automated email. Here is a tutorial video to set up the store credit with Klaviyo: Below is the step-by-step instructions.* 2.1 Create Shopify Flow Step 1:&Few readersSend credit notification email with Shopify Email
To automate email notifications for Koin, you can use Shopify Flow along with an email service. There are two methods to set up email notifications: using Shopify Email and Klaviyo. This instruction is for the case you use Shopify Email app to send automated email. 1.1. Set Up Email Campaign on Shopify Email Step 1: Install Shopify Email Ensure that Shopify Email is installed in your Shopify store.Few readersSet up expiration date for Credits
his setting determines how long a credit transaction remains valid. For example, if set to 30, the credit will stay on the customer’s account for 30 days from the issue date. After that, it will expire if unused. How to set up Please go to Programs Manage or Create Cashback and you will see the Credit expiration settings. You can enter the number of days for credits to be available here. (https://storage.crisp.chat/users/helpdesk/website/-/c/0/2/5/c02521bae3235800/image19ktu5wFew readers