How Koin calculates store credit
By default, Koin calculates store credit based on the subtotal after discounts. Shipping fees, VAT, and discounts are not included in this calculation.
However, if a customer redeems store credits in that order, the redeemed amount is still counted in the subtotal.
You can customize this calculation rule anytime. To adjust the calculation rule:
- Go to Koin > Programs in your Shopify Admin.
- Click Settings in the top-right corner.
- Under Issued store credit is calculated based on, select one of the following options:
Total order amount (excluding discounts, tax, and shipping)
Total order amount (excluding applied store credits, discounts, tax, and shipping)
- Click Save to apply changes.
Updated on: 07/10/2025
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