Set up Buy back function

The Buy Back feature allows you to repurchase items from customers after they open a mystery box. Instead of keeping an unwanted item, customers can resell it to your store in exchange for store credit or cash (depending on your settings).

This helps increase customer satisfaction while keeping value within your ecosystem.

Step 1: Enable buy back function

1. Go to Box settings
2. On the Buy Back function section, click Enable buy back for this box

Step 2: Choose the Refund method

Select how customers will be compensated when they resell items:

• Refund by cash: Coming soon
• Refund by store credit: Store credit is added to the customer’s account and can be used as a payment method for future orders.

Step 3: Set up the trading price

The trading price is the amount you pay customers when buying back an item.

• With single box, you can choose to set trading price based on the percentage of the original item or the box price,
• With bundle box, trading price can only be set as a percentage of the original item prices

Step 4: Set up buy back limit time

You can define how long customers are allowed to resell items after placing an order.

1. Go to General settings
2. Configure the allowed resale time after order creation

Step 5: Check the content of Buy back widget

Review the content of Buy Back widget shown to customers on the storefront.

Updated on: 12/02/2026