Question 1

Enable Shopify store credit settings

Accepted Answer

You can display store credit as a payment method at checkout. After you issue store credit to a customer, they can apply their store credit at checkout when logged in to your online store through customer accounts.

Store credit is activated on your store by default. You can manage whether to display store credit as a payment method from the Customer accounts settings of your Shopify admin.

To manage whether store credit displays as a payment method, a staff member must have the Store credit staff permission. Learn more about managing staff accounts.

Step 1: From your Shopify admin, go to Settings > Customer accounts.

**Step 2: **In the Customer accounts section, turn on the Store credit toggle button.

Question 2

Set up Store Credit notification banner on Order Status page

Accepted Answer

Follow the steps below to add the store credit notification banner to your Shopify store's order status page:

Step 1: Access Checkout Settings

Log in to your Shopify Admin.
Navigate to Settings > Select the Checkout tab.
In the Configurations section, click on the Customize button.

Step 2: Open the Order Status Page Editor

In the Shopify theme editor, select the Order status page from the available options.

Step 3: Add the Store Credit Notification Banner

Click on Add app block.
Choose the Store Credit Notification Banner from the available app blocks.
Drag and drop the banner to your desired section on the page.

Step 4: Save Changes

After positioning the banner, click Save to apply the changes.

Your store credit notification banner is now set up and will display on the order status page as configured.

Question 3

Set up Store Credit History on Profile (Customer Account) page

Accepted Answer

The Store Credit History feature enables your customers to easily monitor their store credit balance and view detailed transaction records. This transparency builds trust and encourages repeat purchases by giving customers confidence in their available credits.

By integrating the Store Credit History into your Shopify store’s order status page, customers can conveniently access their credit information without navigating away, enhancing the overall shopping experience.

Follow the step-by-step guide below to seamlessly add this feature to your customer's profile on Shopify and offer a more engaging and user-friendly service to your customers.

Step 1: Access Checkout Settings

Log in to your Shopify Admin.
Navigate to Settings > Select the Checkout tab.
In the Configurations section, click on the Customize button.

Step 2: Open the Shopify Checkout Editor

In the Shopify theme editor, select the Profile page from the available options.

Step 3: Add the Store Credit History

Click on Add app block.
Choose the Store Credit History from the available app blocks.
Drag and drop transaction history to your desired section on the page.

Question 4

Understand the Chance Probability Mechanism in Mystery Boxes

Accepted Answer

1. At storefront (Buyer view)

When the mystery box is activated, the Chance probability of each item is calculated based on the current stock of each item in the box.

The Chance probability displayed will remain the same after each box opening (for all buyers).

The displayed Chance will only change if the box is deactivated and the stock quantity of the items is updated.

2. At the backend (System view)

2.1. Inventory management

When an item is selected, the stock quantity decreases -> The actual chance is updated behind.
Please note that: To avoid changes in the displayed chances at the storefront, you should manage stock carefully. Updating stock will refresh the chances, which may confuse buyers.

2.2. Box opening logic

To make this easier to understand, let's explain the logic using an example.

Imagine you have a mystery box with the following items: | Product | Quantity | | A | 3 | | B | 2 | | C | 5 |

-> Total: 10 items

Items are assigned numbers:

A: 1, 2, 3
B: 4, 5
C: 6, 7, 8, 9,

Question 5

Integrate with Product Reviews Apps

Accepted Answer

Follow these simple steps to integrate our app with your preferred review app.

Step 1: Create a Custom Program

Go to Programs > Select Custom Program.

Click Create Program and choose the ‘Review reward’ template.

Step 2: Choose Your Product Review App

Pick the review app you're using and set your reward conditions.

Step 3: Connect via Shopify Flow

Download the workflow template.

Import workflow template into Shopify Flow.

Click Edit Flow -> Paste your Program ID from our app.

Finally, turn on the workflow.

That’

Question 6

Set up Credit program with Koin

Accepted Answer

A. Enable Koin in your Theme Settings

After installing the app to your store, you will need to enable it from your Theme Editor. On the app Dashboard, click on this button to be redirected and finish the step.

Or simply visit **Themes **> Customize > App Embeds > turn on the app toggle.

B. Create campaigns

Koin offers two types of credit programs: Cashback Program and Custom Program.

The Cashback Program is the default option that issues credits for all orders. You can configure the credit rate based on either the order amount or specific products. This is the instruction to set up the Cashback Program.
The Custom Program allows you to issue credits based on specific conditions, such as minimum order value, selected collections, customer segments, submitted reviews, and more. This is the instruction to create Custom program.

C. Show the program widget on the store

That's all and your Store Credit is ready to use!

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